Jobs & Careers

Apply for open HQ staff positions with Global Leadership Adventures

HQ Staff Positions

  1. Program Coordinator: Europe
  2. Admissions Coordinator: Remote
  3. GLA Program Manager – Seasonal

PROGRAM COORDINATOR: EUROPE

Teen Travel Network

This full-time mid-level position will be part of the International Programs team for the Teen Travel Network. The Teen Travel Network is a new experiential learning and travel company that offers programs for teens as part of Terra Education. The Europe Programs Coordinator will work as part of the International Programs Team, and will report to the Director of Programming.

The Program Coordinator will represent Teen Travel Network in Europe and other regions where applicable. They will manage all operations for existing programs, engage in new program development, and, during the months of June – August, provide hands-on 24/7 support to summer field staff and programming.

The Program Coordinator will work closely with the Director of Programming and team as they seek to efficiently provide the most high quality, cost-effective, and exciting travel programming for teens possible.

The Program Coordinator role is fully remote; therefore, the ability to utilize multiple technology platforms and engage in effective written and oral communication is essential.

  • Status: Full-time
  • Travel: 20% – 25% travel (majority within Europe)
  • Location: Europe based preferred
  • Start date: October 3, 2022

GENERAL SCOPE:

If you thrive in a dynamic environment where no day is quite the same as the last and appreciate the growth that comes with working in a small but powerful team, this is the place for you.  This position is a multi-faceted, dynamic role within a new arm of a long-standing international travel organization. If you are looking for a predictable 9 to 5 work environment, this is not the right fit. The Program Coordinator will be a full-time team member within the Teen Travel Network Programming Department. As a Program Coordinator, you will be given a portfolio of teen travel programs to directly coordinate from start to finish.

WHO ARE WE?

We are an organization that is nimble and passionate about our work. We are collaborative and committed to giving our all, while striving to do better each day. We are people who work well under pressure, are passionate about our own personal growth and learning, and of course, love travel and exploring the world around us.

WHO ARE YOU?

You have both passion and direct experience managing international travel programs for teens. You are flexible and eager to pitch-in where needed, and ready to solve problems and contribute to a successful experience that delivers business objectives. You are comfortable with holding a schedule that is fluid, knowing that some days will require a lot of you and others will be quite light. You are collaborative by nature and have genuine curiosity about the people and places that surround you.

RESPONSIBILITIES:

The Program Coordinator will be responsible for program development, implementation and management of new and existing  partnerships located in Europe.  Coordinating the programs includes the following:

Programming & Budgeting:

  • Collaborate with the Director of Programming and other stakeholders to support the growth and development of international programs throughout Europe and other countries as needed. Including but not limited to:
    • Research, negotiate, and maintain contracts with key suppliers and partners (e.g. transport, lodging, food, activities) per Terra Education Universal Program Standards. You may be required to travel for site visits and ongoing support.
    • Build and manage comprehensive budgets that account for variables in programming under the guidance of the Programming Director
    • Build safe and engaging program itineraries that appeal to teenagers with a balance of global engagement, immersive learning, and self-discovery.
    • Implement and maintain all safety protocols and procedures as directed by Terra Education Universal Program Standards
    • Provide accurate and up to date information within our internal tools for communicating  program content with Sales and Marketing teams year round
  • Maintain relationships with partners throughout the year, including but not limited to:
    • Site visits, as needed, to act as a sounding board, and provide hands-on support
    • Debrief with stakeholders at the end of the season and support partners in making changes and attaining those goals the following year

Marketing, Sales and Customer Service: 

  • Liaise with marketing team to showcase programs
  • Generate enrollments by engaging in consultative sales over the phone (also email & text) with families who have expressed interest in our programs.
  • Speak and correspond with families regarding their questions, concerns, and making sure the student is ready to depart for their travels

Program Staff Hiring, Training and Support:

  • Assist in recruitment, interviews, and onboarding of Seasonal Program Staff prior to their arrival in country
  • Facilitate training for Program Leaders and Mentors assigned to your region (in collaboration with other member of the Programming Team)
  • Supervise and support seasonal staff during summer programming:
    • Ensure seasonal staff follow policies and procedures
    • Offer ongoing feedback and support
    • Provide emergency on-call support which includes medical, mental health, behavioral, logistical, natural disaster, etc
    • Check-in calls with Program Leaders and Mentors
    • Coordinate student, staff and leader evaluations for the portfolio of programs
  • Program wrap up – Propose programmatic and curricular changes accounting for student and staff evaluations and budgetary implications

On-Call Phone Support

  • Manage 24/7 Staff Hotline for 24-72 hour shifts as assigned (June – August)
    • Pick up all incoming calls and support as needed
    • Provide logistical and emotional support to our staff teams in country
    • Shifts will vary by week; expect an on-call shift every week
    • We aim to provide 2 days off each week, but during particularly busy times can guarantee at least 1 day off a week. Pending schedule rotation among the team, days off may be mid-week.
  • Assist with Parent and Student concerns and situations as they arise while the student is traveling on the program. This can include:
    • Travel Logistics
    • Behavioral Issues
    • Physical and Mental Health status
    • Other parent and student concerns pertaining to travel

REQUIREMENTS:

  • Experience working in an international, multicultural work setting
  • Bachelor’s, Advanced degree, or equivalent work experience
  • Experience in education, experiential education and/or travel & hospitality management
  • Experience working and coordinating groups of teens directly (ideally in international travel setting)
  • Excellent interpersonal skills at all levels, including people-management, leadership and flexibility with advanced written and verbal communication skills in both English and an additional language – preferably German, French, Spanish or Italian
  • Have a strong understanding of cultural, political, and operational challenges that exist within Europe
  • Working knowledge of Google Suite and Zoom
  • Ability to type and talk at the same time
  • Passionate about global citizenship, experiential learning, teen self development, and international travel
  • Access to your own technology is required: laptop with working video, cell phone, and consistent internet access.

PREFERRED QUALIFICATIONS:

  • Minimum 2 years living in Europe and currently based in Europe
  • Extensive network and connections within Europe  and/or advanced networking skills
  • Knowledge of Salesforce or other CRM preferred
  • Strong organizational skill and drive! Must be capable of keeping and communicating all details associated with each program under your portfolio
  • High touch customer service background is a big bonus
  • Comfort in working and managing programs and teams remotely
  • Ability to multitask, prioritize and meet deadlines
  • Ability to work under ambiguity, adapt to changing circumstances, and work abnormal hours

POSITION & EXPECTATIONS:

This is a full-time, remote position. You will be responsible for providing your own office environment in your region which must have access to a working computer with internet  and a cell phone.

You may engage in program development that requires travel throughout Europe. During travel time,  your transportation, food, and lodging would be covered.  You may travel to the United States (or other locations as decided) 1-2 times a year to engage in training and team retreats.

COMPENSATION:

Compensation for your work is commensurate with experience. In addition to compensation, we offer the following benefits:

  • All expenses paid while traveling
  • Flexible schedule
  • Unlimited Vacation Policy
  • Opportunity to grow professionally within a quickly growing organization

TO APPLY:

Please complete the online application for the position here:

https://forms.gle/y1xxpykQ8gKexTkt

You should be prepared to submit a cover letter and resume to hiring@terraeducation.com with your name and the job title in the description.  Your cover letter should highlight your relevant experience and connections in the region as well as program coordination background.

ABOUT TEEN TRAVEL NETWORK:

The mission of Teen Travel Network is to build confidence, connection and curiosity in the next generation of global citizens through meaningful travel experiences. Students are invited to explore new ideas and confront global challenges, all while having fun and meeting core learning objectives tailored to their travel. Programs are offered worldwide, including destinations across Europe, Asia and the Americas. From incredible locally led experiences to thoughtful group discussions, students will see firsthand how immersive travel is not just about a place, it’s about people. Consider what meaningful goals you would like to set for your future and how the connections you form with your new travel network will stay with you after your journey.

ADMISSIONS COORDINATOR: REMOTE

Global Leadership Adventures + Teen Travel Network

Location: Anywhere

Schedule: Full-Time (30-50hr/week)

Contract Dates: December 5, 2022  – August 11, 2023 (may be a possibility to extend or renew contract)

Employment Status:

Residing Outside of the US: Independent Contractor

Residing Within the US: Seasonal Employee

Experience Level: Intermediate 1-2+ years experience

Compensation: $16/hour and up based on experience & location + completion bonus & benefits

ABOUT US:

We are an educational travel company that sells and operates high-quality, short-term trips for teens all over the world.  We operate under 2 brands: Global Leadership Adventures and Teen Travel Network. Global Leadership Adventures (GLA) offers teen service-learning programs focused on community service and leadership development, with a mission to inspire the next generation to realize their potential to transform the world and their role in it. Teen Travel Network (TTN) is a new teen travel brand launching in 2023 by the same team of experts who built GLA looking to expand our portfolio of meaningful teen travel experiences.

ABOUT THE POSITION:

We are looking for customer service superstars to join our globally-based remote team representing GLA and TTN in 2023. We are looking for several people to join the GLA team and one dedicated person for TTN. You would join our team of experts in customer service and consultative sales who can speak with a level of confidence that inspires trust in our organization. We take pride in the people we select through our recruitment process to join our team as we know that YOU will be representing our organization and speaking to thousands of our families this year. You will often be the main point of contact with these young people and their parents, and are in many ways a gateway to these life-changing programs.

RESPONSIBILITIES:

  • Generate enrollments by engaging in consultative sales over the phone (also email & text) with families who have expressed interest in our programs.
  • You will communicate the excitement and transformative nature of our experiences as well as alleviate the nervousness that accompanies independent travel.
  • Speak and correspond with hundreds of families per week regarding their questions, concerns, and making sure the student is ready to depart for their program.
  • Calling warm leads, following up via phone from prior conversations, answering inbound calls and emailing & texting.
  • Staff our 24/7 hotline for on-call for shifts during the summer while programs are operating

The bulk of our programs are in operation in the months of June, July & August, however we have a few spring break programs in March/April as well. Your role will change based on seasonality:

December: Onboarding & Training

Get settled and begin your role. With summer programming months away, you will assist with many sales inquiries (via phone, email, text) and also support families already enrolled in programs to prepare for traveling.  (note: we are closed Dec 23-25 and Dec 30-Jan 1)

January-May: Consultative Sales & Customer Service

We will be very busy with calls, emails and texts from families both looking to join a program and those who are already signed up. You’ll heavily support them with guidance to prepare them for success on the program. Shifts will be 5 days per week and may include Saturday shifts or additional hours as needed. Scheduled work hours will be during US Pacific Time business hours (approx sometime between 7am and 7pm Pacific time in the US.)

June, July, August: Continued Customer Service & 24/7 On-Call 

Summer programs will be in operation around the world. You’ll still support families who are still preparing for travels and also serve on our 24/7 On-Call support team. Your role on the 24/7 support team consists of shifts managing communications (calls, emails/messages) with families and staff. This role can be very challenging and demanding at times and requires a keen sense of customer service, navigating systems and troubleshooting travel issues with patience. It can be very rewarding as you see challenges through – supporting everything from flight delays to relaying medical updates and everything in between.

A team will be behind you to support high level issues, but you will take the lead on troubleshooting and triaging communication. These shifts are typically 12 hour shifts either during the day (typically 8am to 8pm Pacific Time US) or at night (8pm to 8am Pacific Time US) and will always be followed by at least 12 hours off the following day/night.

There will also be shifts to support during business hours if not serving an On-Call shift. Shifts will be 4-5 days per week for 36-48 hours per week (might not be consecutive days) and may be on any day of the week (Monday-Sunday). Time off requests during this time frame will be blacked-out or very limited.

QUALIFICATIONS:

  • Bachelor’s degree (or equivalent experience)
  • 1-2+ years experience with sales and/or customer service. Phone-based experience is preferred.
  • Hard-working, flexible, positive, resilient and a sense of humor
  • Strong organizational skills, attention to detail, ability to multitask, prioritize and be a self-starter
  • Passionate about not only the GLA mission and TTN growth, but also Sales & Customer Service
  • Excellent communication skills (both verbal and written)
  • Knowledgeable & experienced international traveler (extensive USA & Europe travel experience preferred for TTN role)
  • Agility & confidence with long hours of computer-based tasks a must! (phone, email, navigating online resources) Comfort working independently / on a remote team and experience with Salesforce or other CRM systems & Google Suite is strongly preferred.

BENEFITS:

  • Completion Bonus upon successful completion of full contract
  • Hourly pay for duration of contract (approx 30-50hrs per week)
  • US-based & Costa Rica-based employees eligible for employer health insurance plan (to start March 1st with 15% employee contribution) Non-US or Costa Rica based employees can receive support / stipend to assist with paying for health insurance
  • 5 paid days off (sick or vacation); 4 holidays

TO APPLY:

Submit Online Application

Terra Education, Inc is an Equal Opportunity Employer. Terra Education complies with federal, state, and local laws with regard to accommodations related to this policy.

GLA PROGRAM MANAGER – SEASONAL

Global Leadership Adventures

This full-time, seasonal, mid-level position will be part of the International Programs team for Global Leadership Adventures located in San Diego, California. GLA is a high school study-abroad program of Terra Education. This person will work as part of the International Programs Team, and will report to the Regional Director of International Programs.

Seasonal Program Manager will be given a portfolio or programs to manage directly.  Within their portfolio, they will manage all operations for their programs. They will also provide support as directed to the Programming Department for department wide training and projects, and support summer field staff and programming during the months of June – August.

They will work closely with the Regional Director of International Programs for the region to which they are assigned, as they seek to provide the most cost-effective, efficient, high quality programming possible. They will work remotely, therefore the ability to communicate and articulate in both written and spoken English across a multitude of virtual platforms, forums and teleconferencing media is essential.

  • Status: full-time, seasonal
  • Travel: 10%-20%; travel to San Diego in the Spring for In-person training, possible travel in summer pending need
  • Location: Remote
  • Contract duration:  December 5, 2022 – August 31, 2022 (may be a possibility to extend or renew contract) (note: we are closed Dec 23-25 and Dec 30-Jan 1)

GENERAL SCOPE

If you like to wear various hats, this is a great opportunity for you! This position is a multi-faceted, dynamic role within a long-standing international travel and service-learning organization. Some days will be very mellow, not necessitating a full day’s work, while other days will require sustained focused energy for 10 or more hours at a time, sometimes working late nights or early mornings to sync with global time zones as needed. If you are looking for a predictable 8 – 5 work environment, this is not the right fit. This person will be a full-time, seasonal team member within the GLA Programming Department. Each Program Manager will be given a portfolio of programs to directly manage from start to finish. The number of actual programs per Program Manager will vary, pending variables such as student capacity, staff team size and partnership dynamics; however, the total number of programs will likely range from 5 – 7 programs; as well as include general on-call shifts which allow 24/7 direct access to a programming support person for our field staff.

Who are we?

We are an organization that is nimble and passionate about our work. We are collaborative and do not  believe in perfection, but rather a daily commitment to give our all while always striving to do better. We are people who work well under pressure, are committed to our own personal growth and learning, and believe deeply in our mission.

Who are you?

You have both passion and direct experience managing international travel and service-learning programs in the field and are ready to take your impact to the next level, managing teams of staff and partners around the world. You can talk to any parent with ease and address concerns, have tough conversations with people you are managing, and hold self- awareness around your boundaries with the ability to ask for help when needed. You are comfortable with holding a schedule that is fluid during June 12 – August 11, knowing that some days will require a lot of you and others nothing at all. You search for holes in any situation and aim to fill them. You  are collaborative in nature and a quick problem solver.

RESPONSIBILITIES

Hiring Seasonal Staff, Onboarding, and Training

  • Support the seasonal staff hiring process; run first, second or third interviews as directed by the GLA Program Hiring Manager.
  • Onboarding seasonal staff on your programs; ensuring flights are purchased, online learning modules are taken, and miscellaneous questions are answered.
  • Assist in crafting the perfect field teams; ensure your teams hold the proper certifications in alignment with established guidelines.
  • Establish a working management relationship with your team members prior to the start of the summer.
  • Support planning and running of in-person and virtual International Director training
    • In person Dates: TBD
    • Virtual Dates: TBD
    • Requires travel to San Diego, weekend work and long hours during training days
    • Build content for modules as assigned (1-3 modules)
    • Deliver modules at training as assigned (1-3 modules)

Ongoing In-Country Partner and Program Management

  • Work to establish a relationship with partners of programs you are managing. These partners have been with GLA for several years.
  • Support building and managing the budget and Operating Agreement
  • Familiarize yourself with the existing itinerary and work deeply to understand all facets of the program, while communicating any changes to your direct report and the entire organization through our established communication channels (document updates, marketing updates, etc).
    • Make suggestions for itinerary changes and program improvements where appropriate.
  • Provide enrollment updates and weekly communication with partners of programs in your portfolio
  • Manage pre-program checklist to ensure programs are ready for staff and students to arrive

On-Call Program Management

    • Manage 24/7 Staff Hotline for 24-72 hour shifts as assigned
      • Pick up all incoming calls and support as needed, offering support to anyone who calls, even if they are not in your portfolio of programs.
      • Shifts will vary by week; expect an on-call shift every week.
      • We aim to provide 2 days off each week, but during particularly busy times can guarantee at least 1 day off a week. Pending schedule rotation among the team, days off may be mid-week.
    • While not on-call but working, expect a normal workday. During these days you will manage your teams on an as-needed and ongoing basis:
      • Engage in weekly check-ins with the teams in the field
      • Coordinate student, staff and Director evaluations for their portfolio of programs
      • Propose programmatic and curricular changes based on student and staff evaluations
      • Ensure seasonal staff follow policies and procedures
      • Offer ongoing feedback and support both internally to the organization and externally to the people you are managing in the field.
      • Check-in calls and troubleshooting with Program Directors
      • Execute the termination and disciplinary actions under guidance of Regional Director

DESIRED QUALIFICATIONS

      • Fully vaccinated and up-to-date on boosters for Covid-19
      • Bachelor’s or advanced degree
      • International experience (study/volunteer/work)
      • Understanding of service learning and / or international development
      • Ability to travel domestically and internationally
      • Passionate about global citizenship, experiential learning, leadership development and international travel
      • Ability to tolerate ambiguity, adapt to changing circumstances, and work abnormal hours
      • Positive attitude, flexibility and tolerance for uncertainty are a must!
      • Innate sense of customer service and have the work experience to prove it
      • Excellent written, verbal, and interpersonal communication skills in English
      • Effective in personal time management
      • Experience in conflict resolution and restorative justice techniques
      • Abilities to manage teams remotely, and work remotely yourself
      • Experience working and managing groups of teens directly (ideally in abroad settings)
      • Ability to multitask, prioritize and meet deadlines
      • Having your own technology is required: laptop with working video, cell phone, and consistent internet access.
      • Technical abilities within the Google Suite (google docs, spreadsheets) and zoom platform
      • Working knowledge of Salesforce (preferred)
      • Experience working GLA programs (preferred)
      • Language abilities (Spanish or other)  (preferred)
      • Additional certifications – WFR, WAFA, Lifeguard, etc (preferred)

COMPENSATION

Compensation for your work  is commensurate with experience. In addition to a fun work environment with a rapidly growing company you can believe in, we offer the following benefits:

      • All expenses paid while traveling
      • Flexible schedule
      • A positive social and professional work community
      • Opportunity to grow professionally within a quickly growing organization
      • Opportunity to work with individuals committed to making a positive change in the work

To Apply: Submit Online Application including your Cover Letter and Resume. Your cover letter should highlight your relevant experience as well as personnel and program management background.